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<url><loc>https://www.worldseriesawards.com/news/how-iaa-cut-repeat-calls-and-attrition-with-ai-driven-contact-centre-too-ed5024</loc><news:news><news:publication><news:name>World Series Awards</news:name><news:language>en</news:language></news:publication><news:publication_date>2026-10-15T18:16:15.607Z</news:publication_date><news:title>How IAA cut repeat calls and attrition with AI-driven contact centre tools</news:title><news:keywords>contact centre AI tools, contact centre AI, customer experience, employee attrition, service design, AI automation</news:keywords></news:news></url>
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