About the juror
Experience brought to the panel
Jeff Sheehan is a Service Operations Advisor with CX JS Consulting, with 30+ years of experience in customer service across telecom, banking, technology, managed services, and security. He helps executives manage the service friction created by growth, acquisitions, automation, and technology change across processes, workflows, systems, and operating models. His SENTRY offering is an executive decision gate for security monitoring operators looking to improve, transform, or optimize automation—establishing the current-state baseline, defining the desired future state, and creating a practical roadmap while exposing hidden service demand, automation risk, and margin leakage before major investments are made. His current focus is helping security operators capture more of the efficiency and profitability promised by growth through better integration of operations, technology, and workflows. Originally from Boston, Jeff is a former U.S. Army officer and helicopter pilot, a father of two and grandfather of five, and now lives in Texas.