About the juror
Experience brought to the panel
Christian is a customer experience and strategy leader with a background in financial services, technology, and leadership development. A Certified Customer Experience Professional (CCXP), he helps organizations improve customer retention, strengthen operations, and use AI to support better business decisions. He holds an Executive MBA from Ivey Business School and a Master of Digital Product Management from Smith School of Business. He is pursuing doctoral research at Royal Roads University, exploring AI-enabled customer experience maturity in Canadian small and medium-sized businesses.