About the juror
Experience brought to the panel
Bob Azman is an experienced customer experience executive and Certified CX Professional (CCXP) with over 25 years of leadership across global CX strategy, contact center operations, and service transformation. He currently serves as Customer Experience Officer and Principal Consultant at InnovativeCX, LLC, advising executive teams on journey mapping, CX governance, and VoC systems. He previously led guest services CX strategy for the Paris 2024 Olympic and Paralympic Games and held senior leadership roles managing global teams and large-scale operations. Additionally, he serves as Emeritus Chair of the Customer Experience Professionals Association (CXPA) and lectures at the university level.